BUSINESS PROCESS MANAGEMENT EXPERT BODY OF KNOWLEDGE

ICBCIP Business Process Management Body of Knowledge is the complete set of concepts, terms,  activities, tools and stages for the Business Process Management Experts, as defined  by 9001:2015 but also by the relevant practitioners and experts.

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These requirements are mandatory and commonly expected for the certified Business Process Management Expert.

The complete set of  concepts, terms, activities, tools are defined as following:

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0. BPM intro

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1. Process architecture & Business process Management models

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2. BPMN & EPC

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3. Business Process Management Implementation

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4. Understand processes

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5.Manage process performance

-Process mapping  and measurements

-Process sizing

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-VOC, VOE, Benchmarking

-Process efficiency

-Process KPIs

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6.Process vision and road map

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7.Process Improvement

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