BUSINESS PROCESS MANAGEMENT EXPERT BODY OF KNOWLEDGE
ICBCIP Business Process Management Body of Knowledge is the complete set of concepts, terms, activities, tools and stages for the Business Process Management Experts, as defined by 9001:2015 but also by the relevant practitioners and experts.
These requirements are mandatory and commonly expected for the certified Business Process Management Expert.
The complete set of concepts, terms, activities, tools are defined as following:
0. BPM intro
1. Process architecture & Business process Management models
2. BPMN & EPC
3. Business Process Management Implementation
4. Understand processes
5.Manage process performance
-Process mapping and measurements
-VOC, VOE, Benchmarking
6.Process vision and road map